All shipping costs are based on the total weight of the items in the shopping cart. We have a shipping estimator on the cart page. To check the cost of shipping add the items to the shopping cart and you will see the available costs and options before commiting to purchase
Packages are generally dispatched within 1 working day after receipt of payment and are shipped via Royal Mail 1st Class mail.
If you prefer delivery by Courier, you can choose that option during checkout. We will endeavour to ship items same day meaning you will get them next working day.But we cannot guarantee for all items as it will depend on the time you make the order (And also Scottish Highlands and Islands can take longer).
We reserve the right to ship items via courier even if courier is not chosen, this is because of weights of package. If you cannot accept courier please do let us know
Shipments with an order weight of up to 2Kg are shipped via Royal Mail airmail. Please contact us for costs for heavier items. Items are shipped without tracking, so if you require tracking please contact us first for details
We will make refunds for all items within the standard 7 working day rule according to the UK Distance Selling Regulations
If an item is received damaged please take an immediate photograph if at all possible and contact us for details on the process
If you have simply changed your mind, or the item is the wrong size, then again, we will refund or exchange, but contact us first for details
Refunds and exchanges can only be done if the original items are returned to us first. If we are in error we will refund the cost of purchse and the return postage fees. If we are not in error we will only be able to refund the cost of the item (not postage fees)
We will accept refunds from outside the UK, but we reserve the right to only refund the cost of the items not the shipping costs.
Likewise for businesses, the regulations do not cover business to business selling. We therefore reserve the right to not refund our outward postage costs.
More details of the distance selling regulations can be found here: http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft913.pdf
PLEASE BE AWARE THAT ANY PROBLEMS OR ERRORS MUST BE NOTIFIED TO US WITHIN 7 DAYS OF DELIVERY. WE WOULD EXPECT COMMUNICATION MUCH SOONER THAN THIS UNLESS THERE ARE EXTENUATING CIRCUMSTANCES